Q: What are your shipping charges?
A: We charge a flat rate of $5.00 for all orders regardless of size. This is because a number of our proprietary products are large in size. Any order above $75 qualifies for FREE SHIPPING. Yay!
Q: What are your shipping times?
A: All orders are shipped the day they are received through UPS or USPS. Delivery times depend on location. All orders ship from Washington State. Most deliveries will arrive between 3-10 business days through USPS First Class (Priority when available) and 3-8 through UPS. FedEx is not available for free shipping. All online orders ship the day they are received, unless received after 4pm Pacific Standard Time. Then the order will be shipped the next day.
Q: Why are your liquid omegas not sent with ice packs?
A: There are three factors that contribute to product degradation. (See below)
1) Direct exposure to sunlight. The dark bottling protects against sun damage.
2) Temperature. Under the bottled condition the product would have to exceed 200 degrees to take on any heat related damage. Please do not heat your product to over 200 degrees.
3) Oxidation. Barlean’s liquid omega products are nitrogen-flushed to guarantee freshness and minimize oxidation.
Q: What is your return policy?
A: All items sold on our site are backed by a 100% Money Back Guarantee. If you are unsatisfied with any product, feel free to return it at your cost within 60 days of purchase for a full refund.
Once your items are returned to our facility and reviewed, you will receive a payment refund typically within 48 hours. If you are a regular customer in good standing we will compensate you on your next order with bonus credits to make up for the cost in shipping. Everybody wins!
Q: Do you ship internationally?
A: Because many of our products are heavy and subject to various tariffs & fees, we are unfortunately unable to ship outside the United States. We are currently working on developing an international network so please continue to check-in to provide feedback & solutions.
Q: How do I cancel my membership?
A: All memberships are paid upfront a year in advance and there are no refunds. This is because the benefits of membership are available IMMEDIATELY upon purchase. If your membership provides you gifts or services, those gifts and services are provided to you instantly (including discounts and prizes). Gifts and prizes are given/sent to you at our own cost and to immediately cancel membership upon receipt would be unfair and costly. Also, why would you want to cancel?! We offer MULTIPLE benefits of membership with many more exciting additions on the way! Stay with us and we will continue to reward you with quality content, superior savings, excellent service, exciting guests & special events!
If you do want to cancel your membership the process is simple.
1) Log-in and go to the MEMBERS page.
2) Select ‘SUBSCRIPTIONS’ (from the menu on the left) and click on ‘VIEW’.
3) Click on ‘CANCEL’ and you will not be charged on your next recurring billing cycle.
To RESUBSCRIBE is as simple as repeating this process and this time clicking ‘RESUBSCRIBE’ instead of ‘CANCEL’. SIMPLE!